Legal

Privacy Policy

Effective May 2026 · bycellmind.com

Cellmind ("we", "us", "our") operates bycellmind.com. This policy explains how we collect, use, and protect your personal data when you visit our website or place an order.

1. Information we collect

Name, email address, and shipping address when you place an order
Payment information — processed securely by Stripe or PayPal, never stored by us
Browser type, IP address, and pages visited via cookies and analytics
Communications you send us via email or contact forms

2. How we use your information

To process and fulfil your orders
To send order confirmations and shipping updates
To respond to your enquiries and improve our service
To send marketing communications — only with your explicit consent

3. Data sharing

We do not sell or rent your personal data. We share data only with trusted third parties required to operate our business: Stripe and PayPal (payment processing), DHL and FedEx (shipping), and email service providers (transactional communications).

4. International transfers

We ship across Europe. Your data may be transferred to countries outside your own. We ensure appropriate safeguards are in place in accordance with GDPR for EU customers and applicable data protection laws.

5. Your rights (EU/UK customers)

Under GDPR, you have the right to access, correct, or delete your personal data. You may also object to processing or request data portability. Contact us at hello@bycellmind.com.

6. Cookies

We use essential cookies to operate the website and optional analytics cookies to understand usage. You may disable non-essential cookies via your browser settings or our cookie consent tool.

7. Data retention

We retain order data for 7 years for legal and accounting purposes. Marketing data is retained until you unsubscribe. You may request deletion at any time.

8. Contact

For privacy-related queries: hello@bycellmind.com