Privacy policy

CellMind (“we”, “us”, “our”) operates bycellmind.com. This policy explains how we collect, use, and protect your personal data when you visit our website or place an order.

1. Information we collect

• Name, email address, and shipping address when you place an order
• Payment information — processed securely by our payment provider, never stored by us
• Browser type, IP address, and pages visited via cookies and analytics
• Communications you send us via email or contact forms

2. How we use your information

• To process and fulfil your orders
• To send order confirmations and shipping updates
• To respond to your enquiries and improve our service
• To send marketing communications — only with your explicit consent

3. Data sharing

We do not sell or rent your personal data. We share data only with trusted third parties required to operate our business: our payment provider (payment processing), our shipping carriers (delivery), and email service providers (transactional communications).

4. International transfers

We ship across Europe. Your data may be transferred to countries outside your own. We ensure appropriate safeguards are in place in accordance with GDPR for EU customers and applicable data protection laws.

5. Your rights (EU/UK customers)

Under GDPR, you have the right to access, correct, or delete your personal data. You may also object to processing or request data portability. Contact us at info@bycellmind.com.

6. Cookies

We use essential cookies to operate the website and optional analytics cookies to understand usage. You may disable non-essential cookies via your browser settings or our cookie consent tool.

7. Data retention

We retain order data for 7 years for legal and accounting purposes. Marketing data is retained until you unsubscribe. You may request deletion at any time.

8. Contact

For privacy-related queries: info@bycellmind.com