Before you order.
Quality, documentation, storage, shipping and payment.
Every batch is analysed by HPLC, which separates and measures the compound — so purity of ≥99% and identity are verified for the exact lot you receive, rather than taken on trust.
Yes — a Certificate of Analysis (CoA) is available on request for every product and batch, documenting purity and identity for the specific lot you receive. For selected products the report can be opened directly from the product page and the Research library; for all others, contact us with your order or lot number.
Yes. Every vial carries a lot/batch number for full traceability back to its analysis and production record.
Independent third-party analysis is carried out by Janoshik Analytical. Each report carries a task number that can be verified on the laboratory's own website.
Refrigerate at 2–8°C on receipt — do not freeze. Lyophilised powder remains stable for up to 24 months; once reconstituted, keep at 2–8°C, away from light, and use within 30 days.
Orders are packed in secure, protective packaging and shipped insulated where required to protect integrity in transit.
Canadian orders typically arrive within 48–72 hours (business days), shipped from Gaithersburg, Maryland. There are no customs charges. A tracking number is sent by email/SMS as soon as your order ships.
We ship across Canada from Gaithersburg, Maryland, in 48–72 h with tracking and no customs charges. Questions before ordering? Contact us and we'll confirm availability.
Discreetly and neutrally — plain outer packaging with no indication of the contents.
Our delivery guarantee covers you: if a tracked order is lost in transit, held at customs or fails to arrive, we'll reship it at no cost or refund you in full.
All payments are processed securely through Stripe and include most local payment options — card, Apple Pay, Google Pay, Klarna and more. Prices are shown in US dollars (USD).
Yes. Payments are processed over an encrypted (SSL) connection through our payment provider — we never store your full card details.
Contact us as soon as possible. If your order hasn't shipped yet, we'll amend or cancel it; once dispatched, our returns policy applies.